At Gratus, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use the Gratus Care app.
1. Information We Collect
- Personal Information: Name, phone number, email address, and address
- Product Information: Product model, purchase details, warranty status
- Service Data: Installation requests, service bookings, and feedback
2. How We Use Your Data
- To register and manage warranties
- To process service and installation requests
- To send updates about your service status
- To improve our services and app experience
- To comply with legal obligations and resolve disputes
3. Data Sharing
We do not sell your personal data. We may share your information only with:
- Authorized service partners and technicians
- IT providers for app hosting and maintenance
- Government agencies if legally required
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure.
5. Your Rights
You have the right to:
- Access and review your data
- Request corrections or deletions
- Withdraw consent at any time (may affect app functionality)
To exercise your rights, please contact us at: contact@gratusworld.com
6. Updates
We may update this policy occasionally. Changes will be reflected in the app and on our website.
Contact Us
For questions about this policy, reach out to:
Disha Corporation (FZC)
A2-18, SAIF ZONE, P . O BOX: 124987
Sharjah UAE.
Phone: +971-65301485
Mail: contact@gratusworld.com
